Crisis Communication

Crisis Communication Services

When things spiral, we step in — fast.

Crisis communication for small businesses and local agencies that need swift, strategic response. Whether it's a PR hiccup, a social media firestorm, or a full-blown reputation threat, we handle it with clarity, honesty, and control.

Our approach: assess the situation, craft the right message, deliver it transparently, and rebuild trust. No spin. No panic. Just clear, factual communication that protects your reputation and keeps stakeholders informed.

Crisis Communication Packages

Per-Event Crisis Management — $500–$2,500

Based on scope

Best For: Immediate help for one-time incidents — PR issues, online backlash, or operational emergencies

Includes:

— Situation assessment and strategy
— Crisis messaging and statement development
— Stakeholder communication plan
— Media response coordination

Crisis Response Retainer — $950/month

Best For: Organizations wanting proactive crisis preparedness and rapid response capability

Includes:

— Direct access to crisis strategists
— Up to 3 crisis responses per month
— Priority response (within 2 hours during active crisis)
— Monthly preparedness check-ins
— Strategic counsel on brewing issues

Training & Preparedness Workshops — $350 per session

Up to 10 participants

Best For: Proactive planning for teams who want to prevent chaos before it starts

Includes:

— Crisis communication training
— Response protocol development
— Media training basics
— Team preparedness planning

Add-Ons

— Additional crisis responses: $200 each
— Weekend or after-hours activation: +$250 per incident
— Post-crisis reputation recovery plan: Custom quote

Turnaround & Terms

— Retainer response time: Within 2 hours during active crisis
— Per-event delivery: 24–48 hours for initial strategy
— Deposit: 50% non-refundable at booking (per-event services)
— Retainer terms: Month-to-month after initial 3-month commitment

Related Services

Pair with Media & Press Response, Brand & Reputation Management, Message Development, or Internal Communication Support for comprehensive crisis management.

Why Choose The Odd Phoenix

We don't do panic. We do precision.
Clear, fast, and fiercely professional — so you can keep your voice steady and your reputation intact.